Proses-Proses yang dilakukan oleh Service Operation

The processes performed by service operations are: 

1. • Event management: This is the process responsible for the monitoring of all events throughout the IT infrastructure and applications to ensure normal operation. Event management is there to detect, escalate and react to exceptions. 
2. Incident management: This is the process for dealing with all incidents. These may be incidents where service is being disrupted or where service has not yet been disrupted. 
3. Request fulfilment: This is the process that carries out service requests from users. Request fulfilment covers standard change requests, requests for information and complaints. From a service desk perspective, the process of 42 SERVICE OPERATION request fulfilment tends to cover all the calls that are neither incidents nor relate to problems. 
4. Problem management: This process is responsible for the management of all problems in the IT infrastructure. The process includes root cause analysis and arriving at the resolution of problems. Problem management remains responsible until resolutions are implemented via the processes of change management and release management. 
5. Access management: This process enables users with the correct level of authorisation to access an application or service. It is also ensures that those without the required level of authorisation are not able to access applications and services. Access management allows an organisation to control access to applications and services.

Proses-Proses yang dilakukan oleh Service Operation :

1. Event Management : Proses ini bertanggung jawab untuk pengawasan semua kegiatan diseluruh infrastuktur dan aplikasi TI untuk memastikan berjalan normal.
2. Incident management : Proses ini dilakukan untuk berurusan dengan semua kejadian. Mungkin ini kejadian dimana suatu layanan sedang terganggu atau belum terganggu.
3. Request fulfilment : Proses ini yang melaksanakan permintaan layanan dari pengguna. Pemenuhan permintaan meliputi tingkat perubahan permintaan, permintaan untuk infromasi dan pengaduan.
4. Problem management : Proses ini bertanggung jawab untuk menangani semua masalah yang ada di infrastruktur TI.
5. Access managemen : Proses ini memungkinkan pengguna dengan tingkat yang benar dalam hak untuk mengakses sebuah aplikasi atau layanan.